Contact
The SpanPlan team is based in Rock Hill, SC. M - F 9am to 6pm est, you can contact us by phone (704.234.6000) or online chat, or email us anytime 24 - 7.
Or
They might not wear capes or ride white horses, but our customer service is nothing short of heroic. If you've got a problem, we've got several ways to find an answer.
Support Center
Help is your first line of defense. Just click on it at any time and you'll find text, pictures and even videos to assist you. We're adding more help topics every day, so check back often. Make sure to bookmark the SpanPlan blog as well; it's full of tips and tutorials to lead you to the path of success.
Online Chat
You can connect with a support team member instantly through our online chat system. Got a quick question about a feature? Just type it in and we'll get you an answer in no time, unless it's the weekend where we are networking with our local event industry professionals.
Can't find your answer in any of the above? Send us an email at Support@SpanPlan.com, and we'll be sure to respond promptly. We answer the emails 24X7 (except major holidays).
Videos
Click on the Video button on any page to watch our helpful video guides. We've got one for every function of UnitWise, so you're never lost. You can also go to our UnitWise YouTube channel at http://www.youtube.com/SpanPlan and watch all of our videos at any time.
Phone Support
You can give us a call 9 a.m. to 6 p.m. Eastern Time, Monday through Friday with any issue and we'll solve it!
Training
If you're nervous about switching to a new program, don't be--we're here for you! We offer online training and live demos (depending on your location) at your meeting place. Contact us to setup your demo and get started!
Skype
Add 'SpanPlan' to your Skype friends list. One click call to get help from the support team directly from your computer.
Goto Meeting
We use gotomeeting to offer 1-on-1 training to help you take advantage of all the features SpanPlan has to offer.